Please take a moment to read through our frequently asked questions. If you do not find your answer here we are happy to assist you via email of phone.
Once your order is shipped you will receive an email with tracking information. We ship via UPS which usually takes 5-7 days in the CONUS. Most racks ship in multiple boxes and once your order has shipped check for multiple tracking numbers.
Due to the complex manufacturing process we have to build your rack it can be difficult to give you an update in what stage of production your rack is in. Please allow us the complete lead time before reaching out for an update. We guarantee your rack is being manufactured!
In order to ensure the accuracy of order revisions we require you to submit your change request to firstname.lastname@example.org and use your ORIGINAL order number in the subject line. A representative will help you make any and all changes to your existing order
Please contact us directly via email at Support@uptopoverland.com for rates. In the email make sure to include the products you would like with your full address so we can provide you with an accurate quote.
We are happy to have you come to the shop to pickup your order. At checkout make sure to put in the notes you would like to do so. Please note there is no discount for in person pickup but it will save time on shipping!
upTOP Overland Racks
Questions you may have about the overall construction, function, and usage of your upTOP rack.
The unique front wedge design of an upTOP's front fairing creates no wind noise! We did extensive testing on multiple vehicles to create our rack systems. If you have installed your roof rack and are getting wind noise please contact our customer service team so we can help you troubleshoot the issue.
If you install your roof rack with a light bar cutout and do not have a light bar you will have wind noise. Please make sure to install your light bar and rack at the same time.
We do offer installs at an in house hourly rate. Please email us for a quote.
We are consistently looking to expand our products to more vehicles. If you are interested in allowing us to use your vehicle for a prototype you will receive a deep discount, not free. In exchange we will need the vehicle for 7-10 days for design, building, and usage for instruction manuals. You will need to bring the vehicle to us in Castle Rock, CO. Please contact us directly if you are interested in being a part of the process!
Please note we do not accept all vehicles as such some racks would be considered a custom fabrication and not quality for our prototype program.
All upTOP racks ship scenePOD ready. This means that the cutout for our 3D scenePOD for Baja Designs is preexisting and powder coated along with the rack parts. Small tabs are easily removable allowing the scenePODS to be added as you determine the need for them without the need for cutting on your new roof rack.
All orders come with the outside rail (armorTEK) color matched to your selected choice. If you would like to color match the inside rail please choose the color you would like and indicate in the notes for us to color match the inside rail (grooveTEK).
The structural integrity of the racks far exceeds the weight limit on item you would mount them reasonably. We recommend not overloading the racks and referring to your vehicle specifications in order to not exceed the limit of your vehicle. All dynamic and static testing has been performed. Racks are able to hold a roof top tent, gear, and more.
All Alpha, Bravo, and TRUSS racks are constructed with aluminum alloy. Hardware is stainless steel.
armorTEK is a slick little system that allows us to enhance the aesthetics of the rack on the truck while serving a functional purpose as well. The armorTEK's primary function is to hide and protect the wiring meant for rooftop accessories in a 1/2" channel between the armorTEK and grooveTEK.
grooveTEK is our multi-functional tie down system designed to specifically lock in the hook of Perfect Bungee Bungee Cords. The way the teeth kick back the hook is unable to slide down and out from the beating of the trail. GROOVETEK is not intended for a ratchet strap, cam lock strap, or any other non perfect bungee cord.
Until you have or are certain you will use a light bar we recommend you choose the no cutout front fairing option and upgrade later to a front fairing with a cutout. Using an integrated cutout without a light bar can create wind noise as you will have a hole in the front fairing designed to be used with a light bar.
All racks are built on order, as such we are unable to refund or accept returns. We do offer a 48 hour grace period during this time you must email us directly to cancel an order or make any desired changes. ANY ORDERS CANCELLED AFTER THE 48 HOUR GRACE PERIOD ARE SUBJECT TO A 20% CANCELLATION FEE AS PRODUCTION BEGINS IMMEDIATELY ON YOUR ORDER.
It is HIGHLY RECOMMENDED YOU INSPECT the order BEFORE signing the delivery receipt. If you have a third party receiving your order be sure to instruct them in proper receiving procedure to protect yourself as a consumer. Missing/wrong items must be reported within 7 business days of receiving your order. upTOP Overland is not liable for damage or lost items in transit. upTOP Overland will file a claim with the shipping company on your behalf in the unlikely occurrence of damage/loss. You must email us with pictures of the damage within the 7 days and please include your order number. We will do our best to assist you.
We do not offer sponsorships or have a brand ambassador program. We appreciate your ongoing support for upTOP.
All sales/promotions are only able to be applied any purchase made during the time frame stated. We are unable to apply these promotions retroactively to any orders not placed during the stated time frame. Additionally, any items purchased during a sale/promotion are ineligible for return/refund, all sales are final. Subject to change without notice.
All presale orders will be fulfilled in the order they are placed. Orders placed for presale items are not able to be cancelled or refunded. By purchasing a presale item you are agreeing that the item will be shipped once it has completed production and may not be readily available at this time. Lead times may vary on presale items as such we appreciate your patience as the demand is increased during a presale.
upTOP is trademarked and requires authorization from us prior to usage of the name in any format. Any inquires about usage or if you like to report fraudulent usage of the upTOP name please contact us.